Working with virtual singers on the Mystic website
current as of 8/11/2023

To find a list of virtual singers:

• From the dashboard, go to WooCommerce/Export Order Items
• Under “Presets” go to Virtual Singers
• Check to make sure the report is filtering for the current season:
  • Click the pencil icon to check the date range
  • Start date should be the date registration opened for the season (ie, for Fall 2023, it should be 8/1/2023)
  • End date should be the end of the registration period (for Fall 2023, I put 10/1/2023 to leave room for virtual singers who sign up late)
  • If you update these dates, click “Save Changes” (first black box, upper right)
  • Click Export (orange button at the bottom of the page)
  • Excel Doc will download to your computer
• NOTE: Once you have confirmed and saved the dates once for the season, you can run the report directly without the above steps. Instead, once you get to WooCommerce/Export Order Items:
  • Click the download button to run the report
  • Excel Doc will download to your computer

Creating Season Registrations for Virtual Singers:
Virtual Singer Sign-ups do not behave in the same way as in-person registrations.  They are considered a “regular product” rather than a “singer sign up product.”  The website is only set up to recognize ONE singer sign-up product per season.

As a result, Virtual Singers do not show up in the member directory or reports until we manually create a season registration for each virtual singer.  To do this:

• From the dashboard, go to “Season Registrations”
• Click “Add New Season Registration”
• Under “Singer” look up the person by their name or email – sometimes the singer will show up by name, sometimes not. But they usually show up by email.  Try a couple of variations if you need to.
• When you find the person, click on their email/name to begin
• Select the season
• Skip “Season Date” and “Drop Date”
• Under Registration Status, click “Active”
• Under “Registration Paid,” click “Paid”
• Under “New Singer,” click yes or no. (If you’re not sure, you can check the member directory to see if they have sung before)
• Under “Buddy,” click no.
• Go back to the top of the page and click the blue “Publish” button on the upper right.
• The singer will now show up in reports and the Member Directory for the season.